Job Summary:

We are seeking a Customer Service Representative (CSR) to provide exceptional support to our customers. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to delivering excellent service.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues efficiently and professionally.
Process orders, returns, and exchanges as needed.
Maintain customer records and update account information.
Escalate complex issues to the appropriate department.
Follow company guidelines and policies while handling customer interactions.
Collaborate with team members to improve service processes.
Gather and analyze customer feedback for continuous improvement.

Required Skills & Qualifications:

At least 18 years old
Previous experience in customer service or a related field is a plus.
Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Ability to work in a fast-paced environment and handle multiple tasks.
Proficiency in computer applications (CRM software, Microsoft Office, etc.).
Patience and empathy when dealing with customers.
Ability to work flexible shifts, including evenings, weekends, and holidays.

Preferred Qualifications:

Bilingual skills (if applicable).
Experience in a call center or customer support role.
Knowledge of the company's industry, products, or services.

Benefits:

Competitive salary and performance bonuses.
Health, dental, and vision insurance.
Paid time off and holidays.
Employee discounts and perks.
Career growth and development opportunities.

Customer Service Representative

About Concentrix India